How it works
Everything you need to know about how we work with you. Or if you’re ready to get started, you can start your case now.
Gathering your evidence
To support your claim, we’ll need evidence from you to help us build a strong case. And depending on what has happened, different types of evidence may be needed. Our specialist investigators will give you clear guidance on this.
Your team of specialists
Our team are all experts in their field and work together seamlessly to give your case the best chance for a positive outcome. Here’s what they do:
Management Team
Our management team sets the standards that every case is held to. They oversee our investigators and Ombudsman specialists, making sure you receive honest advice, clear communication, and the best possible chance of getting your money back.
Fraud investigation Team
Our experienced fraud investigators will guide you through the process of recovering your money. We will provide clear guidance on your chances of success, whilst providing the support you need. Read about our team of fraud investigators.
Financial Ombudsman Team
Our Financial Ombudsman team are experts in the FOS process and will communicate with the Ombudsman on your behalf. The FOS may require further evidence and ask questions regarding your case, which we will liaise with you to provide.
We only work on a no-win, no-fee commitment and never charge anything upfront. If we win, you pay a percentage of what we recover, with a cap on larger claims. Visit our fees page for more information.
